Here's what to do if your phone has been lost or stolen Once you notice that your phone is gone, here's what you should do immediately: If your phone was stolen, report the theft to local police. Contact Virgin Plus: If you're on a postpaid monthly plan, give us a call at What happens next: As soon as you let us know that your phone has been lost or stolen, we can suspend your service.
What happens with your monthly charges or account balance depends on whether your services with Virgin Plus are on a postpaid or prepaid plan: If you're on a postpaid monthly plan You must pay all charges and fees, plus applicable taxes, incurred up until such time as we receive your notice that the phone was lost or stolen; and either your minimum monthly plan charge if you continue your agreement or the applicable Early Exit Charge if you cancel your agreement.
However, the active period applicable to your existing prepaid funds continues to run when the phone is lost or stolen. So, you must continue to manually Top-Up your prepaid account within 7 calendar days of the end of the active period applicable to the prepaid funds in your account to maintain your existing prepaid account balance.
Contact us. Say Hello Find a Store. Call Us call us Virgin Plus Community Chat Join the community! Ask questions and find helpful answers from other Virgin Plus Members. Visit our community chat. Sitemap Media Releases Jobs Virgin. That's about the only way the phone can be active on the network again without problems. Regarding activating a stolen phone that was taken prior to being activated on an account, the phone would most likely be activated, however, once the phone's EIN is reported, the system will shut the phone off automatically, plus the authorities would be alerted to the subscriber's physical address and so forth.
My personal advice: If you've stolen a phone from someone or a business, go for it, walk into a corp store and try to activate it, worst that's gonna happen is the law will catch up to you. It's not worth trying to steal phones, as EIN's are tracked from the time of imprintation, during shipping, etc, and in the case of VZW or a dealer, once that number is reported and it will be it's automatically blacklisted in the system and authorities are alerted.
Show Ignored Content. Share This Page Tweet. Check device settings. Look behind the battery. Examine Device Packaging. Consumers play an important role in device safety and security. Once you exhausted all efforts to find the owner on the device, check with the police to see if it has been reported stolen or is needed for evidence.
If all is clear with the authorities, you do have the option of selling it or even unlocking it and using it yourself. If you do decide to sell it, you can find the best offers right here on BankMyCell. Try our cellphone buy-back comparison tool today. Brands, journalists and bloggers, feel free to hit me and the team up for any marketing opportunities. Skip to content. In this article:. Ask Siri Who Owns It. You can try this with the message log too.
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