That's what ruined my washer. The drum corroded. Still loving my Miele combi steam and Miele dishwasher almost 3 years later. No complaints here. When things work, it works ok. When it stopped working, service is terrible. My refrigerator stopped working after less a year, took more than a month to get it fixed. My dishwasher stopped working after a year, took half a month to schedule technician, will see how much it costs.
We have a Miele dishwasher, washing machine and vacuum. All work well and customer service is excellent. The washer and dishwasher are about ten years old, having replaced previous ten year old Mieles, the vacuum older. The only problem was the dishwasher pump which conked out and was very quickly replaced under guarantee.
Call out came next day. Maybe the quality of service is to do with the personnel rather than with Miele itself. That is one reason to keep my life as simple as possible. More appliances, more gadgets, more complicated things on them? No, just, no. I just want simple and basic.
So many features that get built in to things nowdays have, in my opinion, no real value. Just because an appliance can have these attributes does not mean that they should..
Just more stuff to go wrong and rarely do they really contribute anything positive to this short time we have on earth. Joyce, maybe that tech meant to run a small amount of Clorox one time or once in a while? It is hard to think that a small dash of bleach would ruin a diswasher if used on a occasional basis. Back years ago some plumber told my MIL to pour a gallon of beach down her drain on a regular basis.
I know that either he was a completely ingorant man or MIL was totally gullible and got it all wrong. All she was doing with that was environmental harm.
All that did was to run down the drain and out to the sewer. A handful of random people posting on an internet website have a very bad experience, and we should extrapolate to prioritize their experience over thousands and thousands or even millions and millions of other people who have good experiences. Further evidence, the original posted of this thread has never posted again since the original post.
I stand by my experience. Moreover, an Executive said he wanted to discuss our experience then never called Also ask any reputable appliance repair service how they view these products. They are the Range Rover of appliances I don't have a kitchen or a house-full of Miele appliances but my experiences with the few needed calls for two 20 year old appliances, a dishwasher and what at the time was a slightly larger but still smallish washer have been exceptional.
The in-house service department at least it was when I last called them often covers a lot of geography and can be busy. My equipment has been and continues to be awesome and the few service calls as with once just a few years ago when the water diverter valve in the washer reached the point of too much hard water deposits and needed to be replaced.
Sorry for those who have had less than expected positive experiences. We have five Miele appliances. They are reliable and working. However, my beef with them is: the user interface and ergonomic design is sorely lacking and inconsistent between appliances Ex: the steam oven is great, but the timing countdown doesn't start until up-tp-temperature, which is different from the rest. THe microwave inconsistently turns on the waveguide sometimes seconds after start, sometimes seconds yet the countdown timer continues.
The microwave gets itself into a mode where it says "Function not available" when you try to press 1-Minute for microwave start or continuation. If you press 1-Minute too quickly to accumulate minutes , it gives an error. None of the ovens allow entry of "60" seconds It sounds like you have the same appliances that I do. I am, in fact, the original poster. We did finally, on the third installed oven, get one that works, mostly.
I have yet to get the steam burst function to work as designed, but it does work when I need it the most for bread. The warming drawer warps when it gets hot and no longer slides smoothly when you open it seems like a crazy basic flaw , also sometimes it changes settings when you open it. I end up having to turn it off and turn it back on again. I agree re the other comments in this thread. It comes with a metal shelf that is supposed to be microwave safe. The first one started sparking in one spot.
One last thing, I have the double steam oven in wall. If ever I use the bottom oven, the fan is excessively and annoyingly loud and goes on for about an hour after turning the oven off.
I will add that I own a Toyota Corolla and am the original owner. If I had my choice, based on the amazing longevity and near flawless reliability, I wish Toyota would make kitchen ovens! Alasdair Keith shows as the original posted, not Lois Hartigan.
The point I want to make still the same, a handful of random posters on an internet forum vs. How can you possibly justify the entire English-speaking, high-end appliance buying population of the world base their decisions on your single experience.
Discussing faults and failures are fine IMO -- and you seem to have a tremendous number of them, perhaps even a record high number warped warming drawer, loud fans that run for an hour, a "microwave safe" metal rack that sparks when it is microwaved.
What is beyond absurd is the the title and apparently the reasoning behind this entire thread, "I had a bad experience with brand X and therefore I advise no one to ever buy this brand again.
And in a stretch no reasonable person would or should ever believe, this experience of the one person supersedes that of everyone else. S: Below is what the operating manual for the microwave oven I own says. No where do I see Microwave Save. Common sense says a metal rack is not ever microwave safe:.
You are correct on the metal rack. I did not know this as my previous convection oven microwave allowed for the use of the metal rack in microwave mode.
Sharp brand convection microwave picture included. All of my other comments are applicable. I had 3 ovens brought to my house trying to get the steam function to work as designed.
I do not think I just have horrific luck. I would not recommend the warming drawer. I will say that we should separate the type of appliance as it seems that there is a consensus of happiness with Miele vacuums and dishwashers.
There is not a consensus amongst oven owners. Perhaps they do some appliances better than others. We bought the Miele Dishwasher G in dec In , one of the rubber hoses disintegrated and caused a flood in our kitchen which I fixed , then the rinse recipient leaked, which would empty all the rinse after one cycle which I did not change, way too expensive and yesterday, the circulation pump started leaking also expensive.
Build to last, hmmm, I don't think so. This whole issue with Miele reminded me of our Maytag Neptune washer and dryer we bought in the early 90's. Since then we never bought another Maytag and believe me, we will never buy another Miele.
Oh yes, as for their customer service, just as good as our dishwasher. Good job folks, maybe one day you'll be bought by Whirlpool also :. Miele is a waste of money. Clorax is what corroded the machine. They started falling apart the fifth year. I bought three appliances stove, dishwasher and oven and had to replace two appliance with a different brand.
I had to replace that unit. If anyone has issues, get on Twitter. You will get a response. I had a big whig from corporate call me in March , left a message asking why I am giving bad reviews on Twitter. When I called him back I had left a message to call me back and he never did.
I would love to chew his ear. It reminded me of the TV show "GreenAcres". These people and this company is deplorable and their products are garbage. Waste of money, I purchased 2 appliances, one died after 6 years, the other just died at 9 years. If you buy miele kitchen appliances, expect problems and absolute dogcrap support.
We're nearly a year into our third house full of Miele products and all perform flawlessly. I'm still staggered at the difference in experience between here in Australia and the US, although the total nimber of failures is pretty low. I can also report that our Miele vacuum cleaner died. In that time my sister in law has killed two Dysonsa and three pana sonics. The new dishwasher has removed stains that the Dishlex in the rental wouldn't touch with both using the same tabs Coles own brand We didn't go top of the range this time and there are some operational sacrifices like the food temp probe has a cord on it and the induction top only has oone auto sensing half.
But operationally, they both cook amazingly well. We'd forgotten how great it was to have appliances that do what you want after 3 years in a rental with cheap Smeg stuff and the aforementioned dishlex. The washer and dryer posted earlier in this thread are now 5 and still wash brilliantly and with hardly a splash of water and wiff of power on most cycles. We did compare things before we bought again, but over here the majority of competitors that are purportedly German are in fact made in Italy and the build quality is significantly lower.
I am sorry that folks across the pacific are experiencing issues, but our house is loving this premium German brand and the results that it produces for us. They were not installed that way at all. They are not treated like crap in other countries. The worst customer service ever! Let me start by going back to our first experience with Miele appliances in At that time, we purchased the speed oven, the larger oven with onboard computer and master chef, refrigerator and freezer and large and small dishwashers for our kitchen renovation.
Between and we required no service. We then moved to a new home and purchased those very same appliances for our new home. The speed oven broke shortly after it was installation and over the next year and a half required three service calls. Now, In the summer of , the icemaker in our three year old freezer stopped working. It took weeks to get an appointment with a technician.
Let me preface what I am about to say by stating that the technicians who worked on the speed oven and more recently the refrigerator were terrific guys.
However, the deplorable customer service that we have had to deal with both in and now has completely turned me off to ever purchasing Miele appliances again. In both of these instances it took forever to get through to a human being every time we called. Once we reached a person, we were consistently told each time we called that it would take weeks to get a technician out to our home.
This last experience in was a telephone nightmare. Once we finally got through, we were connected to a non-native English-speaking customer service representative who was impossible to understand and what made it worse was there was a massive amount of background noise on her end that sounded like other people talking to other customers. We finally gave up and decided to book online but again it was over a three week wait.
In the past I have enthusiastically recommended are Miele appliances to friends and colleagues. I have since changed my tune and have strongly discouraged anyone from purchasing Miele because of the deplorable customer service situation. I'm also leaning towards localised installation. We're on our thrird household full of miele kitchen, laundry and household appliances.
The only thing that let us down has been the vaccuuum cleaner. After only 28 years it died. I know, right? But seriously, the washer is brilliant. The oven, induction top cook to perfection. Miele stands for excellent results combined with the lowest possible energy consumption. This goes for the hygienic and gentle care of your laundry, your flooring and your crockery as well as when conjuring up exquisite culinary delights.
The key to this is a wealth of innovative features available only from Miele. This is borne out by numerous first places in leading product tests conducted around the world. Whether equipped with the classic rotary control, the discreet sensor or high-resolution touch display like your smart phone: operating a Miele is both easy and fun. Add to this a multitude of convenient and reliable automatic programmes and a great love of detail - success is guaranteed - on board both laundry and kitchen appliances.
Make life easier for yourself with Miele Miele believes in clean lines and timeless elegance. Nowhere else will you find such a comparable range of built-in kitchen appliances, with consistency in design lines and colour options, to suit the most diverse of interior designs and kitchen furniture fronts.
Great care is taken to coordinate appliance design across the range. Whatever the style of your kitchen: Miele is always a perfect match. Miele customers enjoy preferential treatment: Thanks to our fast and efficient after-sales service operation which has been voted best in its branch of industry many times over.
Some step-up variants have an auto-open feature, which cracks the door open after the final rinse to help moisture evaporate quickly similar to the Bosch Series and a few other models. As with Bosch and some other brands, paying for a higher-end dishwasher gets you more flexibility, with more rows of fold-down tines and deeper third racks. Some of the lowest-cost models have just two racks, but most have a third rack of some sort—some that hold only cutlery, others that are deep enough to fit spatulas or ramekins, a few with segments that you can slide around to make space for deeper bowls or open up some clearance for tall items on the rack below.
Miele also does a better job than other dishwasher makers of indicating where you can adjust the racks, with tabs, sliders, and levers that are helpfully colored in yellow. Some even have illustrations to show how you can use them. As for noise, the G models are rated at 46 dBA, right on the cusp of being inaudible from across the room. Miele G machines get as quiet as 42 dBA, which is functionally silent.
This is another feature that we unfortunately were not able to test, though our editor says that it works great in her Miele.
One plausible theory is that the prepackaged detergent tabs and pods that are so popular now are actually an overdose for many loads of dishes. So an automated dose-management system could prevent waste, keep some money in your pocket, protect your dishes from etching, and save you the hassle of loading the tray before every load. One thing to note about Miele appliances not just its dishwashers is that Miele sells them only through certified dealers and will send only a certified technician for installation and service.
If you live far from a major mainland metro area, you may not even be able to buy a Miele dishwasher, let alone get it repaired by a qualified tech under warranty. They clean just about as well as their pricier siblings and should be just as reliable. But they tend to be loud, the racks are rickety, and their food filtration is not always great.
We nearly recommended GE dishwashers as our runner-up instead of the Maytag Machines from the two brands are similar in a lot of ways, with heated drying, a food grinder, great cleaning performance actually beating out Miele , decent racks, and quiet-enough performance.
It has a third rack, plus bottle-washing nozzles built into the tines on the middle rack, a feature that we think is pretty cool even as we recognize how gimmicky it is. But its current lineup is a mixed bag. We tested the KitchenAid KDTMKPS , and it was not one of the better cleaners we used; other reviewers seem to have found better performance in their testing, so maybe we got weird results though we tested it more than a half-dozen times, with different detergents and settings.
The higher-end KitchenAid models have upgraded racks including a deep third rack with built-in cleaning jets , but they can be awfully expensive. Consumer Reports gives the brand a middling reliability rating.
Yale Appliance also found not-so-great reliability for several years—though according to Yale , the quality actually began to improve in Hopefully KitchenAid continues its upward trajectory, but there are still a few things stopping us from recommending KitchenAid for now. It performed okay in our cleaning tests, but it has by far the highest rate of complaints from real-life owners about poor cleaning ability and long cycle times of any dishwasher we looked at.
Whirlpool also sells a few lower-end models, also with cheap racks and just-okay ratings. These three brands all make decent dishwashers that should work well for most people most of the time.
Frigidaire specializes in affordable plastic-tub dishwashers. The Frigidaire line uses a heated-dry system, and both models we tested were great at drying dishes. But weak owner ratings at retailer sites, Consumer Reports reliability data, and J. LG dishwashers do a lot of things similarly to Bosch models, with an emphasis on quiet performance and capacious, versatile racks.
But J. Power actually ranks LG as one of the better brands. Power rates the brand among the best for initial satisfaction with dishwashers, and Yale Appliance finds a low rate of service , at least in the first year of ownership. Owner ratings are more middling, though, and Consumer Reports rates the brand poorly. The racks were also our least favorite among all the midrange models we tested.
The bottom rack technically glided smoothly, but it felt awfully heavy. Beko, a mainstream European appliance brand, has been a fringe brand in the US under the Blomberg banner for about a decade.
Many of them are luxury brands, which we admit is a blind spot in our knowledge. It comes in both single-drawer and double-drawer configurations. The double-drawer model also gives you the flexibility of having two small dishwashers—run one while you fill the other.
As of a few years ago, these were notorious for being unreliable—the glide rails would jam regularly. Asko manufactures expensive, high-quality dishwashers, some of which are said to have more steel parts than most brands. We were under the impression that Electrolux parent company of Frigidaire had stopped selling its upscale dishwashers in the US; the machines were unusually unreliable, according to all the sources we checked, though they did clean very well.
Cove dishwashers are made by the same company as Sub-Zero fridges and Wolf ranges. Those are fantastic, expensive appliances, and the company deserves respect. Cove is unique in that Sub-Zero Wolf actually designed its own dishwasher and manufactured it in-house, rather than slapping its name on an existing design just so it could sell a complete kitchen suite as other upscale fridge and range brands often do.
We saw one at a trade show in early when the brand had just launched, and it felt very sturdy and refined for a first-generation product. ADA-compliant models are 1 to 2 inches shorter than non-compliant dishwashers, which allows them to fit beneath lowered counters. We also have a separate guide to portable dishwashers. We do not have a recommendation for a countertop dishwasher, though. To test cleaning performance, we first dirtied a variety of dinnerware, including dinner plates , deep cereal bowls people often complain that these are difficult to load , coffee mugs , plastic food storage containers, and silverware.
Most test loads contained approximately two soiled place settings and an assortment of clean dishes to form a fuller load. We also asked actual dishwasher owners about the foods that their dishwashers tended to struggle with. Egg yolk, oatmeal, yogurt, beans and cheese, and peanut butter emerged as some of the stubbornest soils that are regularly found in a dishwasher, so we designed our cleaning test around them.
We microwaved egg yolks onto some plates and spread a gooey mixture of beans and cheese onto others. We coated bowls separately with oatmeal and yogurt.
And we dirtied silverware with each of the aforementioned soils. Burnt-on, starchy soils are very difficult to remove, as well, according to some of the experts we talked to. All of these dishes sat overnight before going into the dishwashers. We also ran test loads of plates with burnt-on marshmallows, mason jars coated with jelly, and coffee-stained mugs, but we ended up not including these soils in our testing because the dishwashers had no difficulty removing them. When possible, we ran additional modes such as heavy-duty cycles, too.
The best dishwashers did a great job with the cheap powder alone, while others struggled until we tried one of the better formulas. We ran each cycle with each of these detergents at least once. Post-cycle, we inspected each dish and utensil and noted any flecks, spots, streaks, or crusted-on food. For the dishwashers that performed well in our general cleaning tests, we tested further by placing mugs soiled with stuck-on oatmeal in the corners of the top rack—the hardest-to-clean spot in a dishwasher, according to some of our sources.
Plastic dishes have a harder time drying than other materials. After the cycle was complete, we checked the load for residual moisture, noting whether cups and containers were dry on the inside and outside.
We ran cycles with and without rinse aid. We loaded and unloaded dishes, sheet pans, serving bowls, mixing bowls, pots, pans, and pitchers, as well as an array of utensils, in each model to see how easy or not the racks and utensil baskets were to use.
We noted how smoothly the racks glided with or without a load and how simple the racks were to adjust, if they were adjustable.
And we also tried out any extra rack features such as wine-glass holders. Although we were unable to accurately measure the noise level of each model due to pandemic-related testing limitations, we were able to identify which models were relatively the loudest among those we tested.
When the cycle completed, we noted where the leaves lay on the filter and whether they were blocking it. We noted the shape of the filter, as well as how easy it was to take out, clean, and put back in place. We paid attention to the design of the control panels and noted whether food could get stuck in between the crevices of raised buttons, whether it was easy to push buttons by mistake, how responsive the panels were and how easy they were to navigate, and what the sound and light indicators were.
And we checked out the rinse aid and detergent dispensers to see how easy they were to open, close, and fill. Dishwashers are also very efficient compared with hand washing. Some of our sources said you might even get better results without a pre-rinse because of the way modern enzymatic detergents work. At the very least, you save a bunch of water and energy , keep a little extra cash in your wallet, and get back hours of time. Powders, tablets, and pods almost always include enzymes, but many gels do not you can always Google the ingredient list.
Rinse aid is a liquid that goes into the hatch next to the main detergent tray. The dishwasher dispenses a few milliliters of this stuff into the final rinse, and it helps dishes, especially plastic ones, dry more thoroughly and reduces or prevents chalky water spots or hazy films.
More on the roles of detergents and rinse aids for cleaning and drying below. When in doubt, read the manual for tips on the best loading schemes Bosch and Whirlpool Corporation both have some helpful tips on loading. Hard water stymies some of the key cleaning agents in detergents and can leave chalky residue on glass.
You could also consider buying a dishwasher with a built-in water softener; a few prominent brands, including Bosch and Miele, sell such models. Clean the machine a few times per year: We cover the details in a how-to guide. But the short version is that whenever you detect a lingering smell, spot some mineral-scale buildup, or notice a drop in cleaning performance, you should rinse the filter and run a self-cleaning cycle.
Try to troubleshoot before you call for service: If your dishwasher throws up an error code or starts to suffer from performance problems, we recommend checking out Repair Clinic or any similar DIY-repair resource for checklists and video tutorials to help you diagnose the problem. Start with this basic troubleshooting video. When it comes to cleaning, good detergent is more important than a good dishwasher.
Every dishwasher basically works the same way, but detergents can behave very differently. A cheap gel like Palmolive Eco Lemon Splash has far fewer and more basic ingredients than a top-of-the-line detergent tab like Finish Quantum.
Most gels do not contain any enzymes they have a hard time staying shelf-stable in liquids, especially if the gels also contain bleach , whereas nearly all powders, tabs, and packs do. The enzymes in dish detergent are typically produced from bacteria they can be derived from other sources such as plants, animals, or fungi, but bacterial cultures seem to be the method of choice at a commercial scale. Enzymes are also environmentally friendly because they biodegrade quickly in water.
The most common kinds of enzyme used in dishwasher detergents are amylases, which break down starch, and proteases, which work on proteins. A few of our sources also said that enzymes might actually work better if you skip the pre-rinse, because you leave extra gunk for the enzymes to cling to—they might do a better job dissolving thin, filmy residue this way. Novozymes, a major producer of cleaning enzymes, has some useful primers on enzymes in detergents and how they affect cleaning performance.
If cloudy, chalky dishes are the problem, start by adding a rinse aid. This will soften the water used in the final rinse cycle, as well as help it evaporate faster, so your dishes will be less likely to be left with a hazy film or water spots. These were the magic bullet in dishwasher detergents for decades, but they disappeared from shelves in after several states banned their use in most home-use detergents due to a compelling, well-documented causal connection to algae overgrowth in waterways.
Now, a decade later, the enzymatic detergents mostly work well—for most people. But some people with hard water swear that nothing new has come along that works nearly as well as phosphates did, and they are finding ways to get it back into their dishwashers.
Phosphates are still part of the formula of Cascade Fryer Boil Out, a deep-fryer cleaner for restaurants that is sold in bulk online. It can be mixed with a regular dishwasher detergent. This trend has been reported elsewhere , too. And tons of amateur YouTube videos demonstrate great results. Leaving aside the questions about health and environmental effects, ethics, and legal status, is it a good idea to put this stuff in your dishwasher? We only recommend using dishwasher detergent.
Back to modern detergents: More is not always better. The prepackaged heavy doses of high-end formulas, such as Cascade Platinum or Finish Quantum, can be overkill. These premium products are formulated to work in the most extreme conditions—hard water, short cycles, crusted-on food.
You might be better off with a loose powder or enzymatic gel, where you can control the dose better than with a tab or pod. Wirecutter is, at least for now, officially agnostic on the best dishwasher detergents. Otherwise, our advice is to start with a low-cost tab or pack plus a rinse aid and then prepare to experiment. Consider adding some pre-wash detergent.
Most dishwashers spend the first 20 minutes of a cycle just rinsing away the loosest, easiest-to-clean debris without ever opening the detergent tray. But you can add a tiny scoop or splurt of detergent for this pre-wash segment to jump-start the cleaning process.
Some models have a small, inconspicuous pre-wash dispenser on the detergent tray, but you can just add the product to the bottom of the tub. Try a different wash cycle. Metal, glass, and ceramic almost always come out perfectly dry except for maybe little pools of water on the bottoms of mugs. Getting plastic dry is a tougher task, especially in dishwashers that have a passive, no-added-heat drying system more on that in a minute. But the gist of it is that plastic is a poor conductor of heat, and water tends to form droplets on plastic, both of which make it harder for water to evaporate.
The most straightforward, classic type, used by something like half of all current dishwashers, simply bakes the dishes dry after it finishes the washing.
These models simply heat up the tub with a ceramic heating element, like a weak oven. Some models also add circulation fans; Mathew said the increased airflow helps achieve more consistent drying performance. In our tests, we always found residual moisture unless we used a rinse aid. Even then, the thinnest plastic cups and containers still had a little dribble left over. We also found in our testing that plastic-tub dishwashers are more likely to leave you with damp plastics than dishwashers with stainless steel tubs.
Owner reviews seem to confirm this: The heated-dry dishwashers with the most complaints about poor drying performance are all plastic-tub models. Sound familiar? Sachin Sood, a former product manager for Bosch, pointed out that condensed water slides across stainless steel much more readily than plastic, where it tends to form droplets. The more smoothly that water flows across a surface, the better the chance that it will slide down the walls to the bottom of the tub instead of beading on the ceiling and slowly dripping back onto the dishes below.
Plastic also degrades throughout the life of the dishwasher from exposure to heat and detergent, so the water-beading problem gets worse over time, Sood said.
Many dishwashers do not have a heated-dry system at all. The advantage is that they can put their entire energy allowance toward cleaning dishes, which gives them some leeway to use warmer water throughout the cycle among other strategies. Bosch, LG, Miele, and Samsung all use these systems. This step helps clean off any lingering soils. The heat also gets absorbed by the dishes, the walls of the stainless steel tub, and—in some models—the bitumen insulation around the tub which pulls double duty as an effective sound-deadening material.
That retained heat in the dishes speeds up the process of evaporation. Water vapor rises off the dishes, recondenses on the tub, and then trickles down to the drainage area. This system is great at drying metal, ceramic, and glass. But if you let the dishwasher sit unopened for more than an hour or so, the soft plastic will usually stay damp.
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